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Public

We help local and central government teams to...

  • design better services.

  • modernise with confidence.

  • build in-house capability to keep improving.

A visitor looking at a wall display of slavery ship names in a gallery at London Museum. A group of young people sitting together on a field wearing Wharton School University of Pennsylvania t-shirts.

Public sector challenges are complex and deeply interconnected.

The organisations that make real progress aren't the ones that buy the biggest platforms; they're the ones that ask better questions, build the right teams and have the courage to challenge assumptions about what's possible.

How we help

  • Navigate complexity with confidence

    A critical friend when the problem feels unsolvable

    We help teams cut through entangled systems and competing priorities with tools like our Possibility Mapping workshop to find the clearest path forward.

  • Redesign services around real needs

    Start with care and curiosity, not technology

    We combine research, facilitation and service design to transform how people access public services - supporting councils navigating Local Government Reorganisation to ensure every voice is heard.

  • Learn and deliver as one team

    Embedded expertise that builds capability

    We work in blended client/agency teams, placing experienced specialists inside organisations to deliver at pace while transferring the skills and confidence that reduce long-term dependency on external partners.

  • Tech-agnostic, people-first advice

    Get the most from your existing systems

    We help public sector teams make better use of existing technology before reaching for something new - making the right choices, tackling unglamorous but critical work like fixing PDFs at scale, and evolving infrastructure without disrupting live services.

  • Modernise with confidence

    Improve what you have, replace only what you must

    We help teams get more from their legacy systems - strengthening integrations and data architecture - and take on full migrations when the time is right, like supporting ONS in evaluating Wagtail to replace its 4-million-page estate.

  • Find what works, not what's flashy

    Safe-to-fail experiments that create change

    We help teams run evidence-based experiments and micro-projects that lead to real outcomes for people - not just technology deployments that look good in a business case but rarely stick.

Want to explore what's possible?

Book a free discovery session to explore how we can help you create lasting positive change.

Will Heinemann New Business Director

Get in touch

What we do

  • Explore

    Take a design-led, systemic approach to discovering the whole problem to unearth insights that ignite innovation and spark change.

    Our services 

  • Experiment

    Safe-to-fail experiments and micro-projects, help make evidence-based decisions to create positive outcomes for people, government and the planet.

    Our services 

  • Execute

    Create public services that can adapt, grow, and evolve, enabled by accessible, sustainable and maintainable technology.

    Our services 

  • Amplify

    Use data-informed insights to evaluate and amplify the impact of your services to ensure you’re reaching the people you serve.

    Our services 

The latest

  • London Museum's radical digital transformation

    Using AI and powered by Wagtail CMS, London Museum’s new website has seen a 525% increase in traffic to collections.

    Find out more 

  • Explore what AI could do for your collections and audiences

    We’re co-funding AI pilot projects for the GLAM sector, with up to £15k in match funding, through our Employee Ownership Trust.

    Find out more