Charity
We help charities and nonprofits...
Charities are navigating a lot of change. Budgets are tighter, demand is rising, and AI is reshaping how people find information and decide who to support.
It's a challenging landscape, but it's one we know well. For over 25 years, we've worked alongside charity teams, helping to solve problems, join up strategy, creativity and technology, and deliver lasting impact.
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Grow income through digital marketing
Reach more supporters and grow income
We plan and deliver integrated fundraising campaigns across paid media, SEO, Google Ad Grants and email, working alongside your team to improve acquisition, strengthen supporter journeys and deliver better fundraising results.
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Build on a CMS your editors will love
Replatform with confidence and ambition
We deliver Wagtail-powered websites and platforms for mission-driven organisations, including RNIB, Amnesty International UK, Medical Aid for Palestinians and WWF-US.
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Drive strategic change
From where you are to where you need to be
We work with charities at moments of evolution, helping you reposition, reframe your purpose and bring strategy, creativity and digital together to support meaningful change.
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Adapt as search changes
Help the right people find you
We help charities understand how search behaviour is changing and what that means for your visibility - drawing on our 10+ year SEO partnership with the NHS and ongoing research into AI-powered search.
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Amplify your mission with AI
Put AI to work responsibly
We help charities move from curiosity to working solutions. For the Disasters Emergency Committee, we built an AI-assisted proofreading tool that speeds up content reviews while keeping people in control.
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Design services around real needs
Put people at the heart of what you build
We use research methods like diary studies to understand what beneficiaries need, like our work with Sue Ryder's Grief Guide that deepened understanding of users in their most vulnerable moments.
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Make data work harder
Turn data into better decisions
We connect your fundraising, marketing and operational data into a single trusted platform - so you can make faster decisions, forecast with confidence and build the AI-ready foundations that keep you ahead.
How can we help?
Whether you have a clear brief or an early idea, we'd be happy to talk it through.
Phil McMinn Chief Strategy Officer (Charity Sector)
Get in touchLooking for a specific service?
Torchbox have become a trusted partner for Battersea in the short time we’ve been working together. They bring a strong strategic grasp of our fundraising programme, and they really understand our brand and how to bring it to life. They provide clear thinking across testing and creative delivery, helping us produce engaging work for multiple products and audiences. Their proactive, collaborative approach ensures our activity is aligned, effective, and well supported across internal teams.
Read the case study
Jessica Freeman Senior Individual Giving Manager
Featured stories
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Read the case studyBuilding a greener, more accessible digital home with WWF-US
A new Wagtail website gives WWF-US a more sustainable, accessible and flexible platform for its conservation work.
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Read the case studyDriving digital impact worldwide with Medical Aid for Palestinians
We rebuilt Medical Aid for Palestinians’ website on Wagtail CMS to create a fast, multilingual platform that helps them mobilise support, reach global audiences, and deliver vital humanitarian work.
Torchbox brought deep expertise in the charity sector, with every member of the team demonstrating real understanding of our world. They shared strong technical expertise throughout the project, helping us deliver an accessible, user-friendly website and Knowledge Hub. Their approach ensured the website not only works well for our audiences but also actively supports our organisational strategy.
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Elly Crump Head of Data, Digital and Technology Transformation, Amnesty International UK