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Research and design

Good design is inclusive, accessible and human-centred. We listen carefully to what your users need, so we can craft skillfully designed experiences that are highly engaging and effortless to use.

Human-centred services that deliver impact

Services that make an impact start with an understanding of the people who use them and take into account the diverse environmental and social contexts in which they exist. Through close collaboration between research and design, we can transform these insights into products and services that exceed users' expectations.

Gain insight into your user’s needs, behaviours and preferences to make more informed and effective decisions.

Using a mix of exploratory and evaluative research techniques we’ll help you tailor your products and services to provide the best experience for your users.

Inspire your audience with designs that are as sustainable and accessible as they are creative.

From attention-grabbing concepts and branding to prototyping, template design and navigation. We’ll bring your vision to life, fully supported by thorough research and user insights.

When content is clear, focused and user-friendly it speaks to your audience and works hard to help you achieve your goals.

We can help you set a clear direction with a strong strategy, provide guidelines and templates for consistently good content, and improve your existing content to make it more effective for your audience.

Build services that are simple and enjoyable to use from start to finish.

By focusing on solving users’ problems, we can improve the things that cause them the most difficulty and frustration. We can help you understand where you fit within your sector’s ecosystem and the part you play in the much larger journey your users are on. So you’ll be able to provide a smoother experience and clear onward signposting.

Upskill your internal teams with tailored training sessions or get extra support with a complex project.

Whether you’re looking for help with user research and recruitment, content training, design workshops or help mapping out your service, we can help.

User research
Gain insight into your user’s needs, behaviours and preferences to make more informed and effective decisions.

Using a mix of exploratory and evaluative research techniques we’ll help you tailor your products and services to provide the best experience for your users.

User interface (UI) design
Inspire your audience with designs that are as sustainable and accessible as they are creative.

From attention-grabbing concepts and branding to prototyping, template design and navigation. We’ll bring your vision to life, fully supported by thorough research and user insights.

Content design and strategy
When content is clear, focused and user-friendly it speaks to your audience and works hard to help you achieve your goals.

We can help you set a clear direction with a strong strategy, provide guidelines and templates for consistently good content, and improve your existing content to make it more effective for your audience.

Service design
Build services that are simple and enjoyable to use from start to finish.

By focusing on solving users’ problems, we can improve the things that cause them the most difficulty and frustration. We can help you understand where you fit within your sector’s ecosystem and the part you play in the much larger journey your users are on. So you’ll be able to provide a smoother experience and clear onward signposting.

Training and support
Upskill your internal teams with tailored training sessions or get extra support with a complex project.

Whether you’re looking for help with user research and recruitment, content training, design workshops or help mapping out your service, we can help.

Want to find out more?

Will Heinemann New Business Director

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Torchbox helped us explore our ideas, pushing us further than we would have gone ourselves, and worked really hard to understand our brand and our priorities. It was a great partnership.

Ben Holt UK Digital Lead and International Strategic Adviser at Médecins Sans Frontières UK

Kick start your product with a Design Sprint

Design Sprints are an exciting way to validate a new product idea and fast-track weeks (or months) of work!

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