Research and design
Good design is inclusive, accessible and human-centred. We listen carefully to what your users need, so we can craft skillfully designed experiences that are highly engaging and effortless to use.
Human-centred services that deliver impact
Services that make an impact start with an understanding of the people who use them and take into account the diverse environmental and social contexts in which they exist. Through close collaboration between research and design, we can transform these insights into products and services that exceed users' expectations.
User research
User interface (UI) design
Content design and strategy
Service design
Training and support
Using a mix of exploratory and evaluative research techniques we’ll help you tailor your products and services to provide the best experience for your users.
From attention-grabbing concepts and branding to prototyping, template design and navigation. We’ll bring your vision to life, fully supported by thorough research and user insights.
We can help you set a clear direction with a strong strategy, provide guidelines and templates for consistently good content, and improve your existing content to make it more effective for your audience.
By focusing on solving users’ problems, we can improve the things that cause them the most difficulty and frustration. We can help you understand where you fit within your sector’s ecosystem and the part you play in the much larger journey your users are on. So you’ll be able to provide a smoother experience and clear onward signposting.
Whether you’re looking for help with user research and recruitment, content training, design workshops or help mapping out your service, we can help.
User research
Using a mix of exploratory and evaluative research techniques we’ll help you tailor your products and services to provide the best experience for your users.
User interface (UI) design
From attention-grabbing concepts and branding to prototyping, template design and navigation. We’ll bring your vision to life, fully supported by thorough research and user insights.
Content design and strategy
We can help you set a clear direction with a strong strategy, provide guidelines and templates for consistently good content, and improve your existing content to make it more effective for your audience.
Service design
By focusing on solving users’ problems, we can improve the things that cause them the most difficulty and frustration. We can help you understand where you fit within your sector’s ecosystem and the part you play in the much larger journey your users are on. So you’ll be able to provide a smoother experience and clear onward signposting.
Training and support
Whether you’re looking for help with user research and recruitment, content training, design workshops or help mapping out your service, we can help.
Torchbox helped us explore our ideas, pushing us further than we would have gone ourselves, and worked really hard to understand our brand and our priorities. It was a great partnership.
Kick start your product with a Design Sprint
Design Sprints are an exciting way to validate a new product idea and fast-track weeks (or months) of work!
Find out more