Sam Tarring
As the Head of Support Operations, I lead the strategic direction and day-to-day management of the Torchbox Support Team, ensuring smooth delivery of high-quality service offerings to our clients.
My role spans across overseeing and leading the support offering vision and strategy, managing our support and on-call team, refining process architecture, and championing service excellence through regular client reviews and continuous improvement.
I’m passionate about building efficient support structures that empower both our clients and internal teams. From refining on-call systems to boosting customer satisfaction, I’m driven by the impact great support can have on digital success.
Outside of work, I am a mum to three energetic boys and balance the buzz of family life with baking gluten-free goodies, Hyrox classes, getting competitive with padel, and catching up with friends over a good cuppa!