I work with my partner clients to define, shape and create user-centred digital products and services that have an impact. I help to solve problems, find opportunities and make sure we're working on the right things.
At Torchbox I lead a transformation programme for Samaritans, including a public-facing website that has increased online income; a volunteer platform that has improved recruitment and training; an intranet that helps optimise operation of their core listening service; and a new webchat platform that reaches people when they need help the most.
I have over 14 years’ experience of working on large-scale digital products – working closely with clients to introduce user-centred processes as well as giving technical insight and delivery leadership.
Ultimately I do this job to help create better outcomes for the people my clients support. I'm driven by seeing the work we do have a measurable impact – whether that's income generated, supporters recruited, or reaching people with a critical online service.
Whenever possible I am outside running, swimming, cycling, camping and having adventures with the kids.