Incidents
This incident reporting service is for our Hosting & Application Support clients.
Incident levels
Category 1 (Critical)
Work that needs immediate attention, specifically issues or errors of the following types:
- Application(s) cannot be accessed by application users
- Component vulnerabilities (potential or actual)
- Information security breach (potential or actual)
Category 2 (High/Moderate)
Work that takes priority. This includes issues or errors that do not fall into the category above, resulting in:
- Part of the application(s) being inaccessible
- An issue with the application(s) that causes users not to be able to complete a business critical journey
Please use the usual support channels for anything that doesn't fall into these categories.
Our status page is also kept up-to-date of widespread potential issues.
Report an incident
Form not working? Load the incident report form it in a new window or visit our status page.