Diana Born
I own and develop long-term client relationships, ensuring digital ambitions are understood, prioritised, and translated into meaningful outcomes.
I act as a strategic partner, connecting clients with the right expertise across Torchbox and guiding the health of their portfolio with us. My role bridges strategy, delivery, and client experience: I help clients navigate opportunities, plan effectively, and get the most value from their investment.
I’ve spent my career working across the charity and public sector, supporting organisations to strengthen their social impact, develop user-centred physical and digital services, and embed collaborative ways of working.
This background helps me bring clarity, empathy and structure to complex challenges, skills that directly support my work at Torchbox in shaping client strategy, building trusted relationships, and identifying opportunities for growth.
I’m trained in service design and bring strong facilitation skills to my role, helping groups navigate uncertainty, align around shared goals, and solve problems together. I particularly enjoy working at the intersection of people, process, and technology.
In my spare time, I love all things arts and crafts, spending time in nature, and visiting new exhibitions.