I help clients understand their customers better so that we can truly deliver what their users need.
Before Torchbox, I worked in high-growth start-ups, including Secret Escapes and Tails.com. Research methods are my passion. While interviews, surveys and usability testing are my bread and butter, I also have a lot of experience with less common methodologies like mobile ethnography and diary studies.
As a researcher, I live for the moments when I spot the real problem - the cause, not just the symptom. I’m a huge believer in “right problem, right solution”.
I’m a real animal lover and currently have two dogs (Noodle and Roo) and three cats (Midnight, Brienne and Tormund). There are quite a few people out there who refer to my house as ‘Charlotte’s Ark’!