Systems Engineer

Total remuneration package: £39,451 - £59,260 per annum, pro rata.**

We’re Torchbox, a progressive digital agency on a mission to help charities create transformative, high-quality digital products and services in low-risk, cost-effective ways. We’re proud to be the creators of Wagtail, one of the leading open source CMSs, now used by Google, NASA, the NHS and thousands of other organisations around the world.

This is a great time to join Torchbox. We’re proud to be an employee owned digital agency,  business is booming in the UK and US, Wagtail is flying high and we’re doing great work with many, incredible, mission-driven organisations.

We are looking for a Systems Engineer to join our team!

You’ll be taking a role in the delivery, performance and security of the services for our lovely, interesting clients in the UK, Europe and the US. We’re looking for someone who enjoys working in a multidisciplinary team environment to help solve complex problems.

Our Systems Engineers have the following skills: 

• Solid understanding of internet and web application infrastructure architecture (e.g DNS, TLS, Web caching, CDNs) 

• Familiarity with big cloud platforms (e.g. Heroku, Cloudflare, AWS, GCP, Netlify), ideally though experience of building services on them

• Confidence in writing code in Python (our core development language) and ideally knowledge of Django, Javascript and SQL

• Familiarity using shell & scripting languages and Infrastructure as Code

• Experience configuring and using Docker-based platforms

• Familiarity with configuring and troubleshooting Linux based systems

• Experience in automated monitoring for availability and performance of services and the investigation and resolution of incidents

• Understanding of applying information security to all aspects of infrastructure, services and operations 

• Understanding of Agile processes

• The ability to manage your time effectively when balancing reactive events, short notice requests and planned programmes of work

• The ability to research and present proposals for the improvement of systems/processes and for new ones

Alongside the central systems engineering functions the role also covers:

• Incident response support

• Contributing to Torchbox’s Information Security Management System

• Supporting colleagues in their management of devices and (minimal) office IT infrastructure

• Onboarding and offboarding of colleagues

• Supporting colleagues use of internal services

What we can offer you:

• The opportunity to be a co-owner of Torchbox, shaping and sharing in our success. Be a partner, not just an employee. Our Voice Groups provide the chance to share your vision within Torchbox.

• The chance to work with our brilliant clients, making the world a better place

• Competitive salary with annual review with annual employee owners and performance bonus

• Training and conference budget to accelerate your development.

• Flexible working hours; the option to work fully remotely, split your time between office and home, or choose to be in one of our offices fulltime, enabling you to work in a flexible way that best suits your needs.

• Free eye tests, flu jabs & shopping discounts

• Private health scheme and access to mental health support

• Ethical pension scheme, with a 5% contribution from Torchbox

• Wellness programme and cycle to work scheme, alongside other Torchbox offerings, good for both you and the environment.

• Regular virtual and in-person events, weekly veggie team lunch (when we’re in the office)  & parties including our famous Torchfest

• 25 days holiday, plus public holidays

**This is made up of a base salary £31,175 - £48,400 and a bonus of £8,276 - £10,860. The bonus comprises a (tax free!) £3.6k EOT bonus and a company performance bonus. The bonus is paid in two tranches. The company bonus can be higher or lower based on company performance.

If you need any help completing the application form then please email [email protected] or if you would prefer to apply by phone then give us a call on +44 (0) 1608 811 870

No agencies please.