Service Standard Delivery Manager

£54,056 to £73,175••


Bristol, Charlbury, US, Philippines & Remote

Total remuneration package: £54,056 to £73,175 per annum, pro rata.**

We’re Torchbox, a progressive digital agency on a mission to help non-profits create transformative, high-quality digital products and services in low-risk, cost-effective ways. We’re proud to be the creators of Wagtail, one of the leading open source CMSs, now used by Google, NASA, the NHS and thousands of other organisations around the world.

This is a great time to join Torchbox. We’re proud to be an employee owned digital agency,  business is booming in the UK and US, Wagtail is flying high and we’re doing great work with many, incredible, mission-driven organisations.

We are looking for a Delivery Manager, with Service Standard experience, to join our team!

Our Delivery Managers exist to increase value for team members, Torchbox and our clients. We aim to create a culture and environment that enables teams to thrive, collaborate, and produce impactful work. 

Our Delivery Managers have the following skills:

  • Agile. We understand the fundamentals of agile, and apply them everyday by creating clear, open and transparent environments in which teams can deliver.

  • Project Management. We shape delivery plans, forecast the future, balance cost vs benefit and track sprint goals.

  • Team Culture. We motivate and empower cross-disciplinary delivery teams, getting the best out of all team members and making work a great place to be!

  • Digital and Commercial Awareness. We use our knowledge of digital, and business savvy, to provide solutions that prepare our clients for the future.

We are looking for someone who is currently a delivery manager or digital project manager and passionate about working on a variety of digital projects across the full range of our non-profit client projects, from charities to the public sector. We are currently building our team and portfolio of work to increase our GDS expertise. As a result we are keen to speak to you if you the following apply:

  • Significant hands-on experience (within the civil service or agency side) of delivering digital projects and products in line with the GOV.UK Service Standard

  • ‘Practitioner’ / level 3 expertise across the majority of the skills defined by the DDaT profession for Delivery Management

  • Fluency in public sector project governance processes (e.g. spend controls, service assessment, programme boards)

  • Understanding of appropriate internal contacts and processes within a Government department

  • Keen to bring learnings from the Service Standard to improve our delivery practices with our wider client base

What we can offer you:

  • The opportunity to be a co-owner of Torchbox, shaping and sharing in our success. Be a partner, not just an employee. Our Voice Groups provide the chance to share your vision within Torchbox.

  • The chance to work with our brilliant clients, making the world a better place

  • Competitive salary with annual review with annual employee owners and performance bonus

  • Training and conference budget to accelerate your development.

  • Flexible working hours; the option to work fully remotely, split your time between office and home, or choose to be in one of our offices fulltime, enabling you to work in a flexible way that best suits your needs.

  • Free eye tests, flu jabs & shopping discounts

  • Private health scheme and access to mental health support

  • Ethical pension scheme, with a 5% contribution from Torchbox

  • Wellness programme and cycle to work scheme, alongside other Torchbox offerings, good for both you and the environment.

  • Regular virtual and in-person events, weekly veggie team lunch (when we’re in the office)  & parties including our famous Torchfest

  • 25 days holiday, plus public holidays

**This is made up of a base salary £43,875 - £60,500 and a bonus of £10,181 - £12,675. The bonus comprises a (tax free!) £3.6k EOT bonus and a company performance bonus. The bonus is paid in two tranches. The company bonus can be higher or lower based on company performance.

If you need any help completing the application form then please email [email protected] or if you would prefer to apply by phone then give us a call on +44 (0) 1608 811 870

No agencies please.

Serious benefits

  • Performance and ownership bonuses
  • Trips, including bi-annual skiing!
  • Unlimited personal development budget
  • Mental health and wellbeing support
  • Flexibility to make working life work for you
  • Be an owner, not just an employee
  • Socials, online and IRL
  • Free lunches

Open to all

We welcome neurodivergent individuals and applicants from ethnically diverse backgrounds that are under-represented groups in the creative and technology industries.

If you need any help completing the application form then please email [email protected] or if you would prefer to apply by phone then give us a call on +44 (0) 1608 811 870

No agencies please.

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Join the team and help make the world a better place

Who we work with

  • NASA logo
  • Samaritans logo
  • Penn State University logo
  • NHS logo
  • Mozilla logo
  • Oxfam logo