Product Manager

£60,525 - £92,150••

Client Services

Bristol, Charlbury, US, Philippines & Remote

Total remuneration package: £60,525 - £92,150 per annum, pro rata.**

All salaries listed on our roles are based on UK salary bands, however if you’d like more information on the bands for your country give us a shout.

Torchbox is the digital partner for many of the best, most progressive organisations in the world. We’ve become the digital marketing specialists for many of the biggest charities in the UK; we build digital products for international NGOs, governments and universities; and we created the Wagtail CMS, used by Google, NASA, the NHS and thousands more.

This is a great time to join us. We were the first digital agency to become a 100% Employee Owned Trust, and became financially independent in July this year. This frees us to invest all our profits into our employees and make a positive impact on society.

We are looking for a Product Manager to join our team!

The Product Manager plays a leading role in delivering excellence in partnership with the UK Public Sector and world-class not-for-profit organisations. You will collaborate with clients to define a clear strategic vision and roadmap for their products, a vision which you will own, champion, and evolve throughout the product life cycle and beyond. By applying our culture, processes and technologies you will direct our multidisciplinary teams to create exceptional solutions which you’re proud of and that exceed expectations.

As a senior member of the Torchbox team you will be responsible for the strategic direction of your clients as well as managing and inspiring both internal and client teams.

Core responsibilities

  • Client experience: Making sure our clients have a great experience working with us and we provide a level of service that reflects our values and ethos. You will foster a culture of open working and create continuous feedback loops with your clients.

  • Product discovery: Identifying the right thing to build that’s: valuable, viable, usable, feasible. Facilitate key planning, ideation and research activities to understand organisational objectives and balance these against customer needs 

  • Leading agile project teams: To inspire and align team members to efficiently deliver high-quality, high-impact products, providing oversight of multiple delivery teams and programmes of product development. You are accountable for timelines and budget and mitigating risk in collaboration with our Delivery Managers

  • Helping Torchbox grow: Contribute to winning new work through thought leadership, defining new solutions and articulating your vision

Desirable experience

  • Track record of leadership in the definition, design, delivery and ongoing enhancement of impactful, high-quality products, ideally in-line with the GOV.UK Service Standard or within the not-for-profit sector

  • Experience defining product strategy, vision, roadmaps and budgets, and overseeing delivery against these to maximise customer and client value

  • Building strategic client relationships, influencing stakeholders, directing a portfolio of clients and their associated products, and capitalising on opportunities to expand on work together

  • Leading and motivating multi-disciplinary delivery teams by championing your vision and fostering a culture of continuous feedback

  • A confident and engaging presenter, with proven capabilities of generating ideas and proposals and leading pitches for new business

What we can offer you:

  • The opportunity to be a co-owner of Torchbox, shaping and sharing in our success. Be a partner, not just an employee. Our Voice Groups provide the chance to share your vision within Torchbox.

  • The chance to work with our brilliant clients, making the world a better place

  • Competitive salary with annual review with annual employee owners and performance bonus

  • Training and conference budget to accelerate your development.

  • Flexible working hours; the option to work fully remotely, split your time between office and home, or choose to be in one of our offices full time, enabling you to work in a flexible way that best suits your needs.

  • Free eye tests, flu jabs & shopping discounts

  • Private health scheme and access to mental health support

  • Ethical pension scheme, with a 5% contribution from Torchbox

  • Electric car salary sacrifice scheme (UK only)

  • Wellness programme and cycle to work scheme, alongside other Torchbox offerings, good for both you and the environment.

  • Regular virtual and in-person events, weekly veggie team lunch (when we’re in the office)  & parties including our famous Torchfest

  • 27 days holiday, plus public holidays

**This is made up of a base salary £49,500 - £77,000 and a bonus of £11,025 - £15,150. The bonus comprises a (tax free!) £3.6k EOT payment and a company profit share. The bonus is paid in two tranches. The profit share can be higher or lower based on company performance.

If you need any help completing the application form then please email [email protected] or if you would prefer to apply by phone then give us a call on +44 (0) 1608 811 870

No agencies please.

Serious benefits

  • Performance and ownership bonuses
  • Trips, including bi-annual skiing!
  • Unlimited personal development budget
  • Mental health and wellbeing support
  • Flexibility to make working life work for you
  • Be an owner, not just an employee
  • Electric car salary sacrifice scheme (UK only)
  • Buy and Sell holiday scheme, purchase up to 2 weeks extra
  • 27 days annual leave, plus bank holidays
  • 2 paid Civic Days per year, to support your community

Open to all

We welcome neurodivergent individuals and applicants from ethnically diverse backgrounds that are under-represented groups in the creative and technology industries.

If you need any help completing the application form then please email [email protected] or if you would prefer to apply by phone then give us a call on +44 (0) 1608 811 870

No agencies please.

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Join the team and help make the world a better place

Who we work with

  • NASA logo
  • Samaritans logo
  • Penn State University logo
  • NHS logo
  • Mozilla logo
  • Oxfam logo