Paid Media Account Manager

£43,448 - £51,411••

Digital Marketing

Bristol, Charlbury, US & Remote

Total remuneration package: £43,448 - £51,411 per annum, pro rata.**

All salaries listed on our roles are based on UK salary bands, however if you’d like more information on the bands for your country give us a shout.

Torchbox is the digital partner for many of the best, most progressive organisations in the world. We’ve become the digital marketing specialists for many of the biggest charities in the UK; we build digital products for international NGOs, governments and universities; and we created the Wagtail CMS, used by Google, NASA, the NHS and thousands more.

This is a great time to join us. We were the first digital agency to become a 100% Employee Owned Trust, and became financially independent in July this year. This frees us to invest all our profits into our employees and make a positive impact on society.

We are looking for a Paid Media Account Manager to join our award winning team!

You’ll be planning, running and reporting back on pay-per-click (PPC) and paid social media campaigns for some of the very biggest charities and NGOs.

Your responsibilities will include: 

  • Devising, running and optimising PPC and paid social campaigns with significant budgets. 

  • Delivering monthly reports to our clients using Google Analytics as your primary measurement tool. 

  • Building long-term relationships without clients through regular face-to-face remote meetings.

  • Supporting our Head of Digital Acquisition in contributing to new business pitches and proposals. Occasionally, you will lead on pitches. 

Our Paid Media Account Managers have the following skills: 


  • Significant hands-on experience planning and running PPC and paid social campaigns. You’ll be able to point to campaigns you’ve managed that have delivered outstanding results, and on day one at Torchbox, you will be able to independently set up, optimise and report back on Google Ads, Facebook and other paid media campaigns. 

  • An excellent understanding of the digital marketing landscape—while you might not have run campaigns on Twitter, LinkedIn or YouTube, you’ll know what they’re for and be able to confidently recommend their use to clients. 

  • Outstanding client-facing skills. This is a client-facing role, so you’ll be talking to our charities every day on Zoom, and responding to their requests quickly via email and various project management tools.

  • Experience managing multiple projects or accounts concurrently. You will be looking after between 5 and 10 clients, so the ability to juggle workload, quickly switch focus and manage your own time against tight deadlines is essential. 

  • Strong account management skills. You will be responsible for looking after our clients and making sure they’re happy with the work Torchbox delivered. 

  • A working knowledge of Google Analytics. You will be comfortable logging in and using it to report back on the success of your marketing campaigns.

  • Outstanding, error-free written skills. We need to communicate clearly and accurately with our clients, so you’ll need to display attention to detail. 

  • Excellent numerical skills. You will be managing and moving budgets all day every day in response to campaign performance, so you’ll need to know Google Sheets (or Excel).

  • Experience working agency-side and / or a background in the nonprofit sector.


  • Experience running email marketing campaigns

  • Organic social media experience

  • Experience managing Google Ad Grants accounts.

  • Experience advertising on LinkedIn, Twitter, YouTube and Display Channels.

What we can offer you:

  • The opportunity to be a co-owner of Torchbox, shaping and sharing in our success. Be a partner, not just an employee. Our Voice Groups provide the chance to share your vision within Torchbox.

  • The chance to work with our brilliant clients, making the world a better place

  • Competitive salary with annual review with annual employee owners and performance bonus

  • Training and conference budget to accelerate your development.

  • Flexible working hours; the option to work fully remotely, split your time between office and home, or choose to be in one of our offices fulltime, enabling you to work in a flexible way that best suits your needs.

  • Free eye tests, flu jabs & shopping discounts

  • Private health scheme and access to mental health support

  • Ethical pension scheme, with a 5% contribution from Torchbox

  • Electric car salary sacrifice scheme (UK only)

  • Wellness programme and cycle to work scheme, alongside other Torchbox offerings, good for both you and the environment.

  • Regular virtual and in-person events, weekly veggie team lunch (when we’re in the office)  & parties including our famous Torchfest

  • 27 days holiday, plus public holidays

**This is made up of a base salary £34,650 - £41,575 and a bonus of £8,798 - £9,836. The bonus comprises a (tax free!) £3.6k EOT payment and a company profit share. The bonus is paid in two tranches. The profit share can be higher or lower based on company performance.

If you need any help completing the application form then please email [email protected] or if you would prefer to apply by phone then give us a call on +44 (0) 1608 811 870

No agencies please.

Serious benefits

  • Performance and ownership bonuses
  • Trips, including bi-annual skiing!
  • Unlimited personal development budget
  • Mental health and wellbeing support
  • Flexibility to make working life work for you
  • Be an owner, not just an employee
  • Electric car salary sacrifice scheme (UK only)
  • Buy and Sell holiday scheme, purchase up to 2 weeks extra
  • 27 days annual leave, plus bank holidays
  • 2 paid Civic Days per year, to support your community

Open to all

We welcome neurodivergent individuals and applicants from ethnically diverse backgrounds that are under-represented groups in the creative and technology industries.

If you need any help completing the application form then please email [email protected] or if you would prefer to apply by phone then give us a call on +44 (0) 1608 811 870

No agencies please.

Apply for this job

Join the team and help make the world a better place

Who we work with

  • NASA logo
  • Samaritans logo
  • Penn State University logo
  • NHS logo
  • Mozilla logo
  • Oxfam logo