Research and design

Good design is inclusive, accessible and human-centred. We listen carefully to what your users need, so we can craft skillfully designed experiences that are highly engaging and effortless to use.

Making the right content easier to find

Decreased accessibility issues by 61%
Decreased carbon by 47%

The Financial Reporting Council (FRC) 9 Jan 2024 4 mins read

Human-centred services that deliver impact

Services that make an impact start with an understanding of the people who use them and take into account the diverse environmental and social contexts in which they exist. Through close collaboration between research and design, we can transform these insights into products and services that exceed users' expectations.

Gain insight into your user’s needs, behaviours and preferences to make more informed and effective decisions.

Using a mix of exploratory and evaluative research techniques we’ll help you tailor your products and services to provide the best experience for your users.

Inspire your audience with designs that are as sustainable and accessible as they are creative.

From attention-grabbing concepts and branding to prototyping, template design and navigation. We’ll bring your vision to life, fully supported by thorough research and user insights.

When content is clear, focused and user-friendly it speaks to your audience and works hard to help you achieve your goals.

We can help you set a clear direction with a strong strategy, provide guidelines and templates for consistently good content, and improve your existing content to make it more effective for your audience.

Build services that are simple and enjoyable to use from start to finish.

By focusing on solving users’ problems, we can improve the things that cause them the most difficulty and frustration. We can help you understand where you fit within your sector’s ecosystem and the part you play in the much larger journey your users are on. So you’ll be able to provide a smoother experience and clear onward signposting.

Upskill your internal teams with tailored training sessions or get extra support with a complex project.

Whether you’re looking for help with user research and recruitment, content training, design workshops or help mapping out your service, we can help.